Legal

Privacy Policy

01

Introduction

LevelNine AI ("we", "our", "us") is committed to protecting the privacy of our clients, website visitors, and business contacts. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

02

Information We Collect

We may collect the following types of personal information:

  • Contact details: name, email address, phone number, business name
  • Business information: industry, business size, operational data shared during discovery and delivery
  • Technical data: IP address, browser type, pages visited, time on site (via analytics tools)
  • Communication records: emails, call notes, messages exchanged during our engagement
  • Payment information: processed securely through third-party payment providers - we do not store card details
03

How We Collect Information

We collect personal information:

  • Directly from you when you complete a contact form, book a call, or engage our services
  • Through our website via cookies and analytics (see clause 07)
  • During the delivery of AI services when you share business data or system access
  • From publicly available sources such as your business website or LinkedIn profile
04

How We Use Your Information

We use personal information to:

  • Deliver and manage our AI implementation services
  • Communicate with you about your project and ongoing support
  • Process payments and issue invoices
  • Improve our services and website experience
  • Send service-related updates (not marketing without your consent)
  • Meet legal and regulatory obligations
05

Disclosure of Information

We do not sell, rent, or trade your personal information. We may share it with:

  • Third-party platforms required to deliver our services (e.g. CRM software, AI tools, automation platforms)
  • Payment processors and accounting software
  • Legal or regulatory authorities if required by law
  • Contractors or team members involved in your project, under confidentiality obligations

Where data is shared with overseas recipients (e.g. US-based AI platforms), we take reasonable steps to ensure it is handled in accordance with Australian privacy standards.

06

Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Data is stored on secure cloud-based systems. When information is no longer needed for the purpose it was collected, we take reasonable steps to destroy or de-identify it.

07

Cookies and Analytics

Our website uses cookies and analytics tools to understand how visitors use the site. This data is aggregated and does not personally identify you. You may disable cookies in your browser settings, though some functionality may be affected.

08

Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate. To make a request, contact us using the details in clause 09. We will respond within 30 days.

09

Contact

Privacy questions or complaints? Contact us:

LevelNine AI

Australia

Email: [ADD EMAIL ADDRESS]

Website: levelnineai.com

Booking: Book a call


Legal

Disclaimer

01

General Information Only

The information on this website is provided for general informational purposes only. It does not constitute professional advice of any kind - including legal, financial, medical, or business advice. You should not act or rely on any information on this website without first seeking qualified professional advice specific to your situation.

02

AI Output Limitations

AI systems, tools, and outputs delivered by LevelNine AI are designed to assist and augment your business operations - not replace human judgment. AI-generated content, recommendations, or decisions should always be reviewed by a qualified person before being acted upon. LevelNine AI does not accept liability for decisions made solely on the basis of AI outputs.

03

No Guarantee of Results

Any case studies, results, or examples referenced on this website represent outcomes achieved under specific circumstances. They are not a guarantee, promise, or representation that you will achieve the same or similar results. Individual results will vary based on your business, industry, implementation, and effort.

04

Third-Party Tools and Platforms

LevelNine AI may recommend, integrate, or work with third-party AI platforms, software, and services. We are not responsible for the performance, availability, accuracy, or terms of any third-party tools. You should review the terms and policies of any third-party platform before use.

05

Accuracy of Information

We make reasonable efforts to ensure the information on this website is current and accurate. However, the AI industry evolves rapidly. We make no warranty that information is complete, accurate, or up to date at the time you read it. We reserve the right to update or remove content without notice.

06

External Links

This website may contain links to external websites. LevelNine AI does not endorse or take responsibility for the content, privacy practices, or accuracy of any external sites. Visiting external links is at your own risk.

07

Limitation of Liability

To the maximum extent permitted by Australian law, LevelNine AI and its directors, employees, and contractors will not be liable for any loss, damage, or expense - direct or indirect - arising from your use of this website, its content, or any AI systems we deliver, except where liability cannot be excluded under the Australian Consumer Law.

08

Contact

Questions about this Disclaimer? Contact us:

LevelNine AI

Australia

Email: [ADD EMAIL ADDRESS]

Website: levelnineai.com

Booking: Book a call